Shipping policy

Shipping Policy

On Style Beauty

Last Updated: 10 May 2026

Thank you for shopping with On Style Beauty. This Shipping Policy explains how orders are processed, shipped, and delivered within South Africa.

By placing an order with On Style Beauty, you agree to the terms outlined below.

1. Processing Times

Orders are typically processed within:

  • 1–3 business days after payment confirmation

Orders are not processed, shipped, or delivered on:

  • Weekends
  • Public holidays
  • South African national holidays

During high-demand periods, promotional sales, or holidays, processing times may be slightly extended.

2. Delivery Timeframes

Estimated delivery time:

  • 3-5 business days after order is placed 

Please note:

  • Delivery timeframes are estimates only
  • Delivery dates are not guaranteed
  • Rural or outlying areas may experience longer delivery times

Business days exclude weekends and public holidays.

3. Shipping Areas

We currently ship within South Africa.

At this time, international shipping may not be available unless specifically stated on our website.

4. Shipping Costs

Shipping fees are calculated at checkout unless free shipping promotions apply.

On Style Beauty makes use of Aramex Store to Door

Shipping costs may vary depending on:

  • Delivery location
  • Parcel size and weight
  • Promotional offers

Customers are responsible for ensuring all shipping details provided are accurate and complete.

5. Order Tracking

Where tracking is available, customers may receive a tracking number once the order has been dispatched.

Tracking updates are dependent on the courier provider and may take time to reflect.

6. Delivery Delays

While we strive to deliver within the estimated timeframe, delays may occur due to circumstances beyond our control, including but not limited to:

  • Courier delays
  • Weather conditions
  • Public holidays
  • High order volumes
  • Strikes or civil disruptions
  • Incorrect delivery information
  • Remote delivery areas

On Style Beauty shall not be held liable for delays caused by third-party courier services or events outside our reasonable control.

7. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

If incorrect or incomplete information is provided:

  • Delivery delays may occur
  • Additional courier fees may apply
  • Orders returned to sender may require re-shipping fees

On Style Beauty is not responsible for orders lost or delayed due to incorrect customer information.

8. Failed Deliveries

If a delivery attempt fails due to customer unavailability, incorrect address details, or refusal of delivery:

  • The courier may attempt re-delivery
  • The parcel may be returned to sender
  • Additional shipping charges may apply for re-delivery

Refunds for failed deliveries may exclude original shipping costs and any courier return fees.

9. Lost or Stolen Parcels

Once an order has been marked as delivered by the courier to the provided delivery address, On Style Beauty is not responsible for:

  • Lost parcels
  • Theft after delivery
  • Deliveries accepted by third parties at the delivery address

Customers are encouraged to ensure delivery addresses are secure and accessible.

10. Damaged Parcels

If your order arrives visibly damaged:

  • Please contact us within 48 hours of delivery
  • Include photos of the packaging and products
  • Email: onstylebeauty@gmail.com

Claims submitted outside the reporting period may not qualify for assistance.

11. Order Issues & Support

For shipping-related queries, contact:

On Style Beauty
📧 onstylebeauty@gmail.com**

Please include:

  • Your full name
  • Order number
  • Details of the issue

12. Policy Updates

On Style Beauty reserves the right to update or modify this Shipping Policy at any time without prior notice.

Changes become effective once published on our website.